P-hailing companies have given their commitment to be more transparent and to further study the views of the riders in their calculation of payment rates, says Prime Minister Anwar Ibrahim.
He said the commitment was made at a meeting with 24 service operators and five riders who were present to state their views and obtain first-hand responses from the p-hailing companies.
"Further study is important to improve the deliverers' wages and the interest of consumers, especially in rural areas, taking into consideration the capability of the companies involved," he said in a statement.
On July 22, Anwar said he would call all p-hailing operators to explain some of the issues faced by food and goods deliverers.
This was after a food deliverer, at a "Meet Anwar" programme in conjunction with the Selangor Madani Rider Gathering programme, claimed that the wage rate of riders was decreasing from RM7 and below, thus reducing their income.
Anwar said after hearing the views of both sides yesterday, the government had agreed to increase the allocation for upskilling initiatives and training led by the human resources ministry.
He said that in addition to conveying the complaints of riders on the delivery rates issue, the meeting also centred on their income, social safety net and the need for upskilling training.
"I have conveyed the sender's complaint related to the delivery rates issue. I have also heard views and complaints from operating companies operating outside the Klang Valley that are focused on rural services," he said.
Also present at the meeting were Transport Minister Anthony Loke, Communications and Digital Minister Fahmi Fadzil, Human Resources Minister V Sivakumar and senior officials of the ministry.