US fines British Airways US$1.1 million over delayed refunds
Since March 2020, USDOT received over 1,200 complaints alleging British Airways failed to provide timely refunds.
Tony Fernandes forced to defend AirAsia himself
The airline boss is taken to task by passengers fed up with AirAsia's customer service and flight delays.
US senator seeks 'full accounting' of Southwest Airlines meltdown refunds
Maria Cantwell wants to know how many passengers got refunds, the total value and how many passengers proactively accepted a voucher or credit or rebooked on Southwest.
Mavcom says powerless over flight routes outside of Malaysia
The Malaysian Aviation Commission says it is bound by the Malaysian Aviation Consumer Protection Code 2016 in responding to passenger complaints.
'Only AirAsia': International travellers vent fury over slow refunds
They say they experienced cancellations with other budget airlines as well but received their money back almost immediately.
US airline pummelled by winter storm promises refunds amid 'certain' financial impact
The US government has called Southwest Airlines' meltdown a system failure and vows action.
Flooded with complaints on airlines, Mavcom in push for fair refunds, passenger rights
The amendments to the Malaysian Aviation Consumer Protection Code are expected to be implemented in the first quarter of 2023.
So many strings attached: AirAsia X passengers slam travel vouchers in lieu of cash
They ask why the vouchers can only be used for certain payments, and for trips to a fixed list of destinations.
Time for revamp at Mavcom
The aviation authority should revamp its organisation and consumer protection code instead of making announcements that are full of hot air.
Calls grow for protection of passenger rights as local airlines carry on with delays, cancellations
With flight delays and cancellations a common feature in countries throughout the world, calls have arisen for changes such as the mandatory compensation of passengers.
Strike three for once-loyal AirAsia passenger
Mohd Faiz Mustaffa has been struggling to get an explanation for why the first leg of his round-ticket flight has been cancelled, but not the return trip.
The trouble with AirAsia - according to passengers
Unhappy passengers recount their experiences with the budget airline, from problems with refunds to just communicating with the company.
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