Strike three for once-loyal AirAsia passenger
Mohd Faiz Mustaffa has been struggling to get an explanation for why the first leg of his round-ticket flight has been cancelled, but not the return trip.
The trouble with AirAsia - according to passengers
Unhappy passengers recount their experiences with the budget airline, from problems with refunds to just communicating with the company.
Passenger peeved after AirAsia resells cancelled flight at higher price
Uwe Guenther, from Zurich, Switzerland, says the tickets for his cancelled flight were resold at a higher price for an earlier time slot.
UK launches aviation charter to address airport disruption
The government says passengers deserve reliable services, and to be properly compensated if things don't go to plan.
Consumers didn't buy air tickets to kiss their money good-bye
Mavcom fails to understand that the refund policy is not merely a commercial decision by the airline but rather about protecting the consumers' rights.
Hope fades for AirAsia X passengers awaiting ticket refunds
The Malaysian Aviation Commission says all parties must abide by the High Court decision on the airline's debt restructuring process.
Waiting two years and counting for nearly RM20,000 back from AirAsia X
Tan Wan Kiong says the refund process preceded the company's debt restructuring and should not be affected by it.
Line of AirAsia X passengers seeking refunds continues
One of them who has been waiting to be refunded for two years now says it's not about the money but about the airline's integrity.
No credit or vouchers, just our cash back please, say AirAsia passengers
Some have specific reasons for wanting their refunds in cash while others have yet to receive any form of repayment at all.
Some suggestions for Mavcom given AirAsia outcry
Mavcom should reject the assertions that airlines are not required to refund a passenger’s fare when a flight is cancelled under extraordinary circumstances.
What AirAsia and Mavcom mean by ‘refunds’ and ‘reimbursement’
AirAsia is told to explain its stand on refunds as many passengers both local and international are still waiting for reimbursement despite its statement that 'nearly everyone' has been paid back.
Petition launched to gather passengers in class action suit against AirAsia
Many say they are unhappy with the flight cancellations and unscheduled disruptions to their plans.