Consumers didn't buy air tickets to kiss their money good-bye
Mavcom fails to understand that the refund policy is not merely a commercial decision by the airline but rather about protecting the consumers' rights.
Hope fades for AirAsia X passengers awaiting ticket refunds
The Malaysian Aviation Commission says all parties must abide by the High Court decision on the airline's debt restructuring process.
Some suggestions for Mavcom given AirAsia outcry
Mavcom should reject the assertions that airlines are not required to refund a passenger’s fare when a flight is cancelled under extraordinary circumstances.
What AirAsia and Mavcom mean by ‘refunds’ and ‘reimbursement’
AirAsia is told to explain its stand on refunds as many passengers both local and international are still waiting for reimbursement despite its statement that 'nearly everyone' has been paid back.
What rights do passengers have when their flights are cancelled?
Many are unaware about their rights as consumers.
What is Mavcom’s stand on AirAsia refunds?
A passenger seeks clarification of the commission's move to close his complaint despite its statement urging AirAsia X to reimburse air travel consumers for their tickets.
Aviation authority gets cracking amid flood of complaints over flight delays, no-shows
Mavcom says the airlines involved have been told to submit all relevant data regarding flight schedule disruptions from April 29 to May 9.
The principle of refunding AirAsia flight tickets
Consumer rights must be respected and protected but there are certain quarters who do not appear give two hoots.
Consumers body raps ‘toothless’ Mavcom over AirAsia ticket refunds
The Federation of Malaysian Consumers Associations says Mavcom needs to take a firm stand as the issue has dragged on for two years now.
AirAsia scraps check-in fee hike after Mavcom intervenes
Angry internet users had shared screenshots of AirAsia's FAQs showing that its check-in fees would increase to RM100 from next month onwards.
Keeping up the fight for a refund from AirAsia
Shahril Amir Muhamad has spent two years trying to get a refund for over RM4,000 from the budget airline.
Mavcom truly in a quandary
Mavcom has been very quick to act to close down smaller airlines in the past for the slightest reasons but appears to be a passive bystander when it comes to bigger players.