Consumers didn't buy air tickets to kiss their money good-bye
Mavcom fails to understand that the refund policy is not merely a commercial decision by the airline but rather about protecting the consumers' rights.
Some suggestions for Mavcom given AirAsia outcry
Mavcom should reject the assertions that airlines are not required to refund a passenger’s fare when a flight is cancelled under extraordinary circumstances.
What AirAsia and Mavcom mean by ‘refunds’ and ‘reimbursement’
AirAsia is told to explain its stand on refunds as many passengers both local and international are still waiting for reimbursement despite its statement that 'nearly everyone' has been paid back.
What is Mavcom’s stand on AirAsia refunds?
A passenger seeks clarification of the commission's move to close his complaint despite its statement urging AirAsia X to reimburse air travel consumers for their tickets.