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Don’t let it happen again, AirAsia told as more holidays loom

Domestic Trade and Consumer Affairs Minister Minister Alexander Nanta Linggi says AirAsia should come up with an 'appropriate quantum of compensation' for its passengers.

Bernama
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Passengers queue at the AirAsia ticket counter at klia2 in Sepang in this file photo.
Passengers queue at the AirAsia ticket counter at klia2 in Sepang in this file photo.

The domestic trade and consumer affairs ministry (KPDNHEP) does not want the welfare of AirAsia passengers to be affected again ahead of several public holidays such as Wesak Day this Sunday and Gawai Festival next month.

Minister Alexander Nanta Linggi said he had raised the matter in the recent KPDNHEP-AirAsia engagement session.

“KPDNHEP will continue to protect the rights of consumers while operations will be scrutinised according to the jurisdiction of the Malaysian Aviation Commission (Mavcom) and the transport ministry.

“The solution taken by AirAsia to reduce operational disruptions is to implement rescue flights for stranded passengers such as KCH-KL (Kuching-Kuala Lumpur) or MYY-KL (Miri-Kuala Lumpur),” he said on Twitter.

If Rapid Rail can provide one-way travel coupons to commuters affected by an incident on May 10, he said AirAsia should also come up with an appropriate quantum of compensation for its passengers.

As of May 9, Nanta said the number of passenger complaints sent directly to AirAsia was almost consistent at about 60 to 80 complaints per month.

Meanwhile, the number of AirAsia passenger complaints received by Mavcom between January and April recorded a downward trend, he said.

“According to AirAsia, more than 90% of complaints have been resolved. AirAsia has identified four main causes that contribute to flight delays and rescheduling involving various destinations namely a limited number of aircraft, operational and regulatory constraints, technical issues and weather conditions,” he added.